Contact Details for Reporting Under CSCF

DO YOU NEED TO MAKE A REPORT?

This page provides the contact details for the Police and the Child Protection Agency for each state and territory to support Adults in Guiding if they need to make a report under the Child Safe Child Friendly (CSCF) Framework.

Included for each state and territory is:

  1. What must be reported to the police?
  2. Contact details for the statutory child protection agency
  3. How to lodge a Girl Guide Incident Report and Girl Guide Complaint Forms

The information is current as of October 2021.

Police contact details for anywhere in Australia

Telephone the emergency line triple zero (000) or 131 444

Remember this is used to access urgent assistance when the risk to safety of the child or others is immediate.

You may also use the phone number of your local police station – why not look it up and put it in your phone now?

Some useful information:

What must be reported to the police?

This section looks at the criminal law obligations of all adults in the community– whether a person is an Adult in Guiding or not.

In most Australian states and territories, it is a criminal offence if you do not make a report to police once you form a reasonable belief that a child has been abused or is being abused now. In South Australia this is expressed as the child having suffered of a type harm they would ordinarily be protected or is likely to suffer harm or exploitation.

While the CSCF Framework requires all Adults in Guiding to make reports of child abuse as if they are a mandated reporter, the obligation to make a report to police about certain matters is over and above any obligations under the mandatory reporting scheme. This means making a report to Girl Guides does not satisfy this extra obligation. If you make a report to the statutory child protection agency you should check with them if there is an obligation to inform police.

Creating a criminal offence is the way the state or territory tries to ensure all instances of child abuse are reported and the child protected.

Included under the information for each state and territory below in information to help you recognise when a criminal liability may arise for failing to report and provides some guidance to the most commonly applicable laws as at October 2021. This information is provided for information only, it is not a comprehensive legal account of all of these offences.

A person may have a reasonable excuse for not making a report to police. While the court would decide generally, the following are considered to be reasonable excuses if a person knows or reasonably believes that:

  • the information has already been reported under mandatory reporting obligations
  • on reasonable grounds another person has reported the same matter
  • the information is already known to police
  • the alleged victim is an adult at the time of providing the information and doesn’t want it reported to the police, or
  • there are grounds to fear for the abused person’s safety or another person’s safety if a report is made to the police.

Best practice is still to report any instance of child abuse, neglect, harm or risk of harm to the police and/or statutory child protection agency. These agencies have the expertise to help and investigate the matter as appropriate. It is not the role of any Adult in Guiding to investigate a concern or for another person to decide if you should report or not report once you have formed a belief there is a reason to make a report.

Contact details for the statutory child protection agencies

The CSCF Framework requires all Adults in Guiding to act as if they are mandated reporters under their relevant state or territory legislation.

Reports of child abuse, neglect, harm or risk of harm are made the statutory child protection agency (as well as the police in some states and territories – see above).

How to lodge a Girl Guide Incident Report

You can lodge Girl Guide Incident Reports about all incidents, including notifying your SGGO that you have made a report about child abuse, neglect, harm and risk of harm to an external entity (police and/or statutory child protection agency) by lodging a Girl Guide Incident Report.

If you do not have access to email or need any assistance with lodging a Girl Guide Incident Report contact your supervisor or the SGGO office during business hours.

You should take this opportunity to save the phone number of your supervisor in Guiding into your phone e.g. all Leaders should have the phone number for their District Manager and Region Manger stored in their phone.

This information is current as at October 2021.
Girl Guiding in Australia appreciates that legislation and government arrangements regarding reporting may be subject to change. While Girl Guides Australia endeavours to keep this information up to date, we ask that you report any details that are incorrect by emailing  guides@girlguides.org.au.

Australian Capital Territory

What must be reported to the police?

 All adults in the ACT are required to report information to ACT Policing if they reasonably believe a sexual offence has been committed against a child.

 Sexual offences include:

  • having sexual intercourse with a person under the age of 16
  • grooming a person under 16
  • being an adult who has ‘special care’ for a person who is under 18 (e.g. as a teacher, employer, foster parent, etc) and having sexual intercourse with that person
  • certain family members having sexual intercourse with other family members
  • committing an act of indecency on or in the presence of a child or young person
  • using children to produce child abuse material
  • maintaining a sexual relationship with a person under 16, or a person under 18 where there is a ‘special care’ relationship.

The maximum penalty for not reporting is imprisonment for two years.

Child Protection Agency contact details

Child and Youth Protection Services (CYPS)

Reporting line: 1300 556 729

After Hours Crisis Services: 1300 556 729

General enquiries: 13 22 81

childprotection@act.gov.au

Reporting to Girl Guides NSW, ACT & NT

incidentsandcomplaints@girlguides-nswactnt.org.au

1300 447 548 or (02) 8396 5200

New South Wales

What must be reported to the police?

All adults in NSW are required to report information to NSW Police if they:

  • know, believe or reasonably ought to know that a child (under 18 years) has been abused, or
  • know, believe, or reasonably ought to know that they have information that might materially assist in securing the apprehension, prosecution or conviction of the offender.

This offence covers sexual abuse, serious physical abuse and extreme neglect of a child (under 18 years).

The maximum penalty for not reporting is imprisonment for two years.

Child Protection Agency contact details

NSW Government Department of Communities and Justice
(previously known as FACS and DoCS)

Child Protection Helpline: 13 21 11 (24 hours)

TTY/voice calls: 133 677

Translation and Interpreting Service: 131 450

Speak & Listen: 1300 555 727

SMS: 0423 677 767

Alternatively, an eReport can be made through the ChildStory Reporter website.

Reporting to Girl Guides NSW, ACT & NT

incidentsandcomplaints@girlguides-nswactnt.org.au

1300 447 548 or (02) 8396 5200

Northern Territory

What must be reported to the police?

In the NT all adults are required to report domestic violence, family violence as soon as possible. This includes if someone (including a child) has been seriously hurt or is in danger of being hurt.

Domestic or family violence can include any of the following:

  • physical harm
  • violent behaviour
  • threatening behaviour
  • sexual abuse
  • verbal abuse
  • psychological or emotional abuse
  • social abuse
  • neglect
  • financial exploitation
  • other type of abuse.

 Maximum penalty for not reporting is more than $20,000

 Child Protection Agency contact details

Department of Territories Families, Housing and Communities
Child Protection Reporting Line:  1800 700 250

Reporting to Girl Guides NSW, ACT & NT

incidentsandcomplaints@girlguides-nswactnt.org.au

1300 447 548  or (02) 8396 5200

Queensland

What must be reported to the police?

All adults in Queensland are required to report information to Queensland Police if they:

  • reasonably believe a child is being or has been the victim of sexual abuse by another adult,
  • should reasonably believe that a child is being or has been the victim of sexual abuse by another adult

unless they have a reasonable excuse

A child sexual offence is an offence of a sexual nature committed against a child and includes:

  • indecent treatment of a child
  • carnal knowledge with or of a child
  • rape
  • incest
  • grooming of a child (or their parent or carer)
  • making child exploitation material
  • maintaining a sexual relationship with a child.

Maximum penalty for failing to report belief of a child sexual offence is 3 years imprisonment.

Child Protection Agency contact details

Child Safety Services

During business hours telephone the Regional Intake Service Central Intake Team for your Region:

Brisbane: 1300 682 254

Central Queensland: 1300 703 762

Far North Queensland: 1300 684 062

North Coast: 1300 703 921

North Queensland: 1300 706 147

South East: 1300 679 849

South West (Darling Downs – Toowoomba): 1300 683 390

South West (West Moreton – Ipswich): 1800 316 855

To report a concern out of business hours, telephone the Child Safety After Hours Service Centre on 1800 177 135.

Reporting to Girl Guides Queensland

incidentsandcomplaints@guidesqld.org

Phone: (07) 3357 1266

South Australia

What must be reported to the police?

All adults in South Australia are required to report information to SA Police if they believe, on reasonable grounds, that a child:

  • has suffered or is likely to suffer harm or exploitation;
  • aged less than 14 years has been or is likely to be a victim of a sexual offence

A report is required when a reasonable belief that a child has suffered or is likely to suffer harm or exploitation; or where a child aged less than 14 years has been or is likely to be a victim of a sexual offence.

The penalty for not reporting is a fine of 200 penalty points for each offence.

 Child Protection Agency contact details

Department of Child Protection
Child Abuse Report Line (CARL): on 13 14 78

Reporting to Girl Guides South Australia

incidentsandcomplaints@girlguidessa.org.au

(08) 8418 0900

Tasmania

What must be reported to the police?

All adults in the Tasmania are required to report information to Tas Police if they reasonably believe that an ‘abuse offence’ has been committed against a child.
There are a wide range of offences including:

  • sexual abuse
  • child exploitation
  • forms of physical abuse including female genital mutilation
  • stalking, bullying abduction.

A specific penalty is not stated. However where it is not stated the maximum sentence for any crime in Tasmania is a period of imprisonment for 21 years or a fine, or both.

Child Protection Agency contact details

Child Safety Service   Advice and Referral Line: 1800 000 123

Reporting to Girl Guides Tasmania

incidentsandcomplaints@guidestas.org.au

(03) 6244 4408

 

Victoria

What must be reported to the police?

All adults in Vic are required to report information to Vic Police if they have information that leads them to form a ‘reasonable belief’ that another adult has sexually offended against a child under 16 in Victoria.   A child sexual offence is an offence of a sexual nature committed against a child and includes:

  • indecent treatment of a child
  • carnal knowledge with or of a child
  • rape
  • incest
  • grooming of a child (or their parent or carer)
  • making child exploitation material

maintaining a sexual relationship with a child. Maximum penalty of three years imprisonment.

 

 

Child Protection Agency contact details

Victorian Child Protection Service     During business hours (8:45am to 5:00pm), Monday to Friday, telephone:

North Division intake: 1300 664 977

South Division intake: 1300 655 795

East Division intake: 1300 360 391

West Division intake – metropolitan: 1300 664 977

West Division intake – rural and regional: 1800 075 599

For information about which Local Government Areas are in each Division see

https://services.dffh.vic.gov.au/child-protection-contacts

For after hours Child Protection Emergency Service (5.00pm – 9.00am Monday – Friday, 24 hours on weekends and public holidays) telephone:13 12 78

Reporting to Girl Guides Victoria

incidentsandcomplaints@guidesvic.org.au

(03) 8606 3500

Please note: In Victoria there is an additional requirement to lodge the GGV Child Safe Incident form which is found in the members section of the GGV website by email to childsafe@guidesvic.org.au.  The GGV Child Safe Incident form does not replace your obligation to report certain matters to the police and/or statutory child protection agency (see above and/or make report to the statutory child protection agency).

Western Australia

What must be reported to the police?

In Western Australia the law places a duty only on persons with the care and control of a child to do an act, or fail to do an act, knowing (or recklessly disregarding) that the conduct may cause significant harm to a child from abuse (physical, sexual, emotional or psychological) or neglect.

There are a wide range of harms a person must protect a child in their care:

  • sexual abuse
  • physical abuse
  • emotional abuse
  • neglect

Maximum penalty for not reporting is a term of imprisonment of five years.

Child Protection Agency contact details

Department for Child Protection
During business hours telephone the Central Intake Team: 1800 273 889 or email cpduty@communities.wa.gov.au.

To report a concern out of business hours, telephone the Crisis Care Unit: (08) 9223 1111 or free call 1800 199 008

Reporting to Girl Guides Western Australia

incidentsandcomplaints@girlguideswa.org.au

(08) 9479 9800

Last Modified: 26/10/21 at 8:44 PM