Grievance Resolution Policy
GGA recognises that from time to time members, volunteers and members of State Girl Guide Organisations (SGGOs) may have concerns arising from behaviour or actions of appointees, volunteers and employees; or with decisions that seem to be unfair, discriminatory or unjustified with regard to national matters.
GGA provides a fair, effective and timely procedure to investigate, rectify and resolve grievances that arise as close to the source as possible. The procedure is detailed in the GGA Grievance Resolution Procedure.
GGA encourages people to raise issues they perceive to be unfair, harsh or unreasonable and to try to resolve any issues or concerns that they may have at the earliest opportunity.
GGA will strive to reach a resolution to the satisfaction of all parties.
Last Modified: 09/07/21 at 10:45 AM